Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: IT & Back Office Expert

Type: Contract

Compensation: $35–$75/hour

Location: Remote

Role Responsibilities

• Design realistic, end-to-end support workflows for IT and back-office operations.
• Grade agent performance in handling complex scenarios across IT support , customer support, HR operations , and facilities.
• Build challenging scenarios in IT support like helpdesk triage, access provisioning, and device setup.
• Develop scenarios for customer support, including ticket triage and escalation routing.
• Create HR operations scenarios such as PTO inquiries and benefits enrollment.
• Work independently on long sessions of focus to improve AI model performance .

Qualifications

Must-Have

• 3+ years in IT helpdesk, customer support, HR operations, or admin/facilities support.
• Working fluency in at least two of: ticket triage ( ServiceNow , Jira , Zendesk ), access management and SSO, HR systems ( Workday , BambooHR ).
• Comfortable with support artifacts: tickets, runbooks, escalation memos, KB articles, HR case notes.
• Clear written communication; articulate reasoning and decisions step by step.
• Drawn to long-horizon, challenging problem sets.

Compensation & Legal

• Hourly contractor
• Strong contributors promoted based on task quality and throughput.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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