Job Description

Property Description:

Located in the north side Chicago suburb of Glenview, The Glen Club is a world-class daily fee golf club with corporate members. The facility includes a Tom Fazio designed golf course and a 50,000 square ft clubhouse that houses a golf shop, locker rooms, a full-service restaurant, spacious banquet facilities, overnight guest accommodations, three state-of-the-art golf simulators in The Bunker, home of the Illinois Golf Hall of Fame.  The Glen Club is the current host to the Evans Scholars Invitational, a Western Golf Association event which supports the Evans Scholars Foundation

Position Summary:

Provides friendly and hospitable service for hotel guests including taking reservations, conducting check-in and check-out procedures, greeting and interacting with guests, and providing information and/or assistance as needed regarding pertinent hotel policies, facility amenities, and the surrounding local sights.

Essential Duties and Responsibilities:

• Take golf, restaurant, and hotel reservations over the phone and/or in person. Provide guests with all pertinent information regarding hotel policies (cancellation, dress code, etc.)
• Perform appropriate check-in procedures for hotel guests including entering credit card numbers into the computer for charging purposes, ensure all hotel guests sign a registration slip, and making keys for guest rooms.
• Provide friendly, positive, energetic, and hospitable service at all times. Provide information to inquiring guests about hotel amenities and local surroundings. Consistently support all hotel policies.
• Perform appropriate check-out procedures including correctly billing out accrued charges and presenting guests with accurate guest folios.
• Communicate with the next shift both verbally and through pass-on log, information that is necessary for other shifts to function smoothly (e.g., special requests or arrangements a guest has made or a specific billing arrangements for a group).
• Communicate all guest relation problems, disputed billing situations, and all other unusual situations that need management’s attention to the MOD.
• Promote hotel amenities (restaurant and bar) to guests to maximize hotel revenue.
• Perform additional tasks as assigned by management.

Qualifications:

• High school preferred.
• No experience necessary
• Demonstrated quality interpersonal communication skills.
• Ability to efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends.
• Positive attitude, professional manner and appearance in all situations.

Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers with or without the use of two-way radios.
• Give and/or follow verbal and written instructions
• Visually inspect all work areas
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 20 lbs. occasionally, 10 lbs. frequently, and 5 lbs. constantly

Classification:

Part-Time, Hourly, Non-exempt

Pay Rate:

$15.00 per hour

KemperSports Management is an Equal Opportunity Employer

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