Job Description

Full-Time: Remote (Field-Based)

Pay: $100,000 – $130,000

About the Company

Our client is a well-established provider of critical power solutions, with over two decades of experience supporting mission-critical environments across the country. They partner with all major UPS manufacturers, allowing them to offer brand-agnostic, best-fit solutions to a diverse client base. Their team brings an exceptional depth of military and industry expertise, and they pride themselves on a culture of quality, accountability, and long-term customer relationships.

About the Role

Looking for an experienced UPS Field Service Engineer to join a high-performing team covering the Dallas, Texas area. In this role, you'll take ownership of preventative maintenance, emergency response, and hands-on servicing of critical power equipment across a range of commercial and industrial sites. You'll work independently, managing your own schedule while delivering consistently excellent service to clients in environments where uptime is everything.

Responsibilities

• Plan and carry out scheduled preventative maintenance on UPS systems, PDUs, bypass cabinets, and battery systems
• Respond to emergency callouts on a 24/7 basis when required
• Diagnose faults and troubleshoot critical power systems to identify root causes and resolve issues efficiently
• Ensure all work is completed accurately and to a high standard, with a focus on zero defects
• Communicate clearly with customers, explaining equipment operation and advising on best practice
• Identify and flag sales opportunities for additional products or services
• Assist with equipment commissioning and attend manufacturer training as required
• Handle battery installation, removal, and safe disposal
• Maintain company tools, equipment, and your personal vehicle to the required standard
• Complete all job documentation accurately and on time
• Provide mentoring and on-the-job guidance to junior team members

Skills & Experience

Required:

• Minimum Associate's degree in Electrical/Electronic Engineering Technology or a related discipline
• At least 3 years of hands-on experience servicing, installing, and troubleshooting critical power or similar electrical equipment
• Solid understanding of Ohm's Law and electronic theory
• Ability to read and interpret electrical schematics and line diagrams
• Proficient with electrical and electronic test equipment
• Strong written and verbal communication skills
• Self-motivated, with the ability to manage your own workload independently
• Competent in Microsoft Outlook, Word, and Excel
• Valid driver's licence with current auto insurance
• Able to regularly lift up to 50 lbs

Preferred:

• Factory-certified training on one or more major UPS brands
• Previous experience in a critical power field service role
• Experience working across data centres, hospitals, utilities, or industrial facilities

Benefits

• Competitive salary of $100,000 – $130,000 depending on experience
• Full-time, permanent position
• Remote/field-based working with flexibility to manage your own schedule
• Supportive team culture with a strong focus on work-life balance
• Ongoing product and manufacturer training
• The opportunity to work with a team averaging over two decades of industry experience

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