We are looking for a highly motivated and guest-focused individual to join our Chick-fil-A team as a Team Leader. In this role, you will be responsible for assisting the director team in overseeing the day-to-day operations of the restaurant and ensuring that our high standards of quality, service, and cleanliness are met. The ideal candidate will have previous leadership experience in a fast-paced restaurant environment, strong communication and interpersonal skills, and a passion for providing exceptional service.
Key responsibilities include:
- Providing exceptional guest service and ensuring that guests have a positive dining experience
- Supervising team members and providing guidance and support as needed.
- Monitoring food quality and safety standards to ensure compliance with Chick-fil-A policies and procedures.
- Training and developing team members to maximize their potential and performance.
- Handling guest complaints and resolving issues in a timely and professional manner.
- Assisting with labor management to ensure proper staffing levels and labor cost controls.
- Fosters a culture of caring.
- Upholding Chick-fil-A’s values and culture by leading by example and demonstrating integrity, respect, and excellence in all aspects of the job.
- Daily cash handling procedures and settlements.
Qualifications:
- Proven experience in a supervisory role in a high volume environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational capabilities.
- Ability to work well under pressure and meet tight deadlines.
- Must be able to stand for long periods of time and lift up to 50 pounds.
- Must be available to work Saturdays and major holidays.
Benefits include:
Core Values
We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.
We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging.
We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.
We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.
We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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