Job Description

Receptionist

Location: Collier County, FL

Employment Type: Full‑Time

Experience Level: Entry‑Level (1–2 years preferred)

About Us

We are a Southern Florida nonprofit law firm dedicated to serving the diverse and multiethnic communities of Collier County . Our mission is to provide high‑quality, free civil legal advice, representation, and education to individuals and families facing economic hardship.

With a team of more than 30 committed professionals , we deliver vital legal services across a wide range of civil matters that directly impact health, safety, and self‑sufficiency . Through education, effective advocacy, and collaboration, we work to expand access to justice, amplify the voices of underserved populations, and challenge systems that perpetuate inequality. Each year, we help our community’s most vulnerable residents regain stability, protect their rights, and build a brighter future.

Position Summary

The Receptionist serves as the first point of contact for clients, applicants, visitors, and members of the public. This role is essential in creating a welcoming, professional, and compassionate environment while supporting intake and front‑office operations.

Essential Duties and Responsibilities

• Answer and route incoming phone calls in a professional and courteous manner
• Conduct initial applicant eligibility pre‑screens
• Greet and assist visitors in person
• Provide accurate information about the organization, services, and application processes
• Represent the organization positively as the first impression for clients and community members
• Support front‑office administrative functions as needed

Knowledge, Skills, and Abilities

• Fluency in English and Spanish (required)
• Demonstrated sensitivity and professionalism when working with individuals from diverse backgrounds
• Ability to type a minimum of 40 words per minute and successfully pass a secretarial skills assessment
• Proficiency with Microsoft Office , including Word, Excel, Teams, SharePoint, and Outlook
• Strong interpersonal, communication, and organizational skills
• Ability to interact with community members in a calm, respectful, and compassionate manner

Education and Experience

• Entry‑level position ; 1–2 years of reception or administrative experience preferred
• Associate degree or higher preferred

We offer a meaningful opportunity to contribute to a mission‑driven organization committed to justice, equity, and service to the community.

Interested candidates are encouraged to apply.

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