Working hours: Monday to Friday, from 9 a.m. to 5 p.m., except for public holidays
1. Professional Consultation
Provide one-on-one, evidence-based breastfeeding and infant feeding assessments, guidance, and support to prenatal and postpartum families through online or in-person consultations.
2. Problem Identification & Resolution
Identify and address common breastfeeding challenges, including but not limited to:
Latch difficulties
Milk supply concerns
Nipple pain or trauma
Engorgement and blocked ducts
Infant weight gain issues
3. Care Plan Development
Develop personalized, practical feeding plans across the entire feeding journey, including:
Direct breastfeeding
Bottle-feeding
Pumping and milk storage
Weaning strategies
4. Client Management
Independently manage consultation scheduling, ensure timely service delivery, and provide appropriate follow-up support after each consultation.
5. Documentation & Confidentiality
Complete consultation documentation accurately and ensure strict compliance with client privacy and data protection requirements.
6. Content Creation
Produce a minimum of 50 professional IBCLC-related content pieces per year, aligned with breastfeeding education and scientific feeding assessments for prenatal and postpartum families, contributing to improved customer satisfaction.
7. Service Process Development (New)
Lead the design, implementation, and continuous optimization of lactation consultation service workflows, including:
Appointment and scheduling processes
Pre-consultation assessment workflows
Consultation delivery and documentation
Post-consultation follow-up and referral processes
to ensure scalability, compliance, and excellent user experience.
8. System Setup & Deployment Support (New)
Support the setup and deployment of lactation consultation-related systems, including:
Online booking and scheduling systems
Video consultation tools
Client information and consultation record management systems
Integration with the Momcozy App and official website
9. Strategic Partnerships & Negotiation (New)
Serve as the lead representative to negotiate and establish strategic partnerships between Momcozy and commercial lactation consultation platforms, including but not limited to
The Lactation Network, Wildflower, and Simplified,
to deliver compliant, high-quality lactation consultation services to Momcozy customers.
1. Certification
Must hold a valid U.S.-recognized IBCLC or CLC certification.
2. Professional Expertise
Strong knowledge of lactation physiology, infant growth and development, and infant nutrition.
3. Communication Skills
Exceptional empathy and communication skills, with the ability to communicate clearly, patiently, and non-judgmentally with both clients and partners.
4. Technical & Organizational Skills
Proficient in video conferencing and digital service tools; able to independently manage consultation schedules and cross-functional tasks.
5. Legal Eligibility
Must have legal authorization to work in the United States.
1. Customer Satisfaction (CSAT)
CSAT = (Very Satisfied + Satisfied) / Total Responses
Target: ≥ 90%
2. Strategic Partnership Development
Successfully establish and manage partnerships with professional platforms such as
The Lactation Network, Wildflower, and Simplified to deliver lactation consultation services to Momcozy users.
3. Content Production
≥ 50 articles per year
At least 1 article per week
Minimum 2,000 words per article
Content aligned with evidence-based breastfeeding and infant feeding assessment needs
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