Job Description

Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Salary: $25.00 - $28.00

Job Tags

Full time, Part time, Local area, Weekend work

Similar Jobs

Genuine Search Group

Scheduler Job at Genuine Search Group

Scheduler (Manufacturing / Plastic Injection Molding)~$60,000 - $90,000~ Manufacturing, High Regulated industry Related ~ Plastic Injection Molding ~ Scheduling for different parts of the company ~ Low Volume, High Mix

Nebraska Crossing

Weekend Jobs/2nd Job Job at Nebraska Crossing

Stores Hiring: American Eagle, Francescas, Maurices, Ann Taylor, Skechers and many others! You must be available to work on Saturday AND Sunday! Are you ready for a fantastic career opportunity? Applying with us is like casting a wide net a single application...

Johnson Thermal Systems

Tank Welding Lead - Abilene Job at Johnson Thermal Systems

Essential Functions Essential Functions Summary : The Tank Lead plays a pivotal hands-on leadership role in overseeing daily welding and fabrication operations related to tank production within a manufacturing environment. This position ensures tasks are completed...

Stagecoach Inn & Restaurant

Housekeeper Job at Stagecoach Inn & Restaurant

SCOPE OF POSITIONWe are seeking a dedicated Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining cleanliness and orderliness. They will carry out all housekeeping responsibilities by completing all check lists and following Standard...

ProKatchers LLC

Phlebotomist Job at ProKatchers LLC

Job Title : Phlebotomist Hospital / Lab Experience Required Location : Jamaica 11432 Duration : 3+ Months Education : High School Diploma or GED Shift Details : 9 AM5 PM General Description: We are seeking an experienced Phlebotomist with a strong background in hospital...

Front Desk Agent - Part Time Job at IHG Hotels & Resorts, San Diego, CA

ZXpxWHVxL0wyWjRXd1JOOVBjZUlKWHZZS2c9PQ==