Job Description

Quick overview of this role

This is not a call-center role or an entry-level customer service position.

We’re looking for an experienced Industrial Customer Service Specialist to support a growing specialty distribution business in the Fullerton area. This is a fully onsite, hands-on, judgment-driven role supporting experienced sales professionals in a fast-moving industrial distribution environment — in an office where accountability, collaboration, and a little background music are part of the daily rhythm.

If you’ve supported sales teams in an industrial or distribution setting and enjoy being the person who keeps orders, logistics, and communication running smoothly, keep reading ! This role will feel familiar — and rewarding.

What you’ll be responsible for

• Owning the full lifecycle of customer orders , from entry through fulfillment and delivery
• Supporting assigned sales reps while maintaining clear boundaries, accuracy, and priorities
• Coordinating with warehouses, carriers, and logistics partners on domestic LTL shipments
• Managing documentation tied to orders (SDS, CofA, lot tracking, product details)
• Using ERP systems to track orders, inventory, and customer activity
• Communicating clearly and professionally with customers, suppliers, and internal teams
• Identifying issues early and driving resolution with urgency and accountability
• Maintaining accuracy in a fast-paced, multi-SKU industrial distribution environment

What we’re looking for

Must-haves:

• Experience in industrial customer service or order management
• Background in industrial or specialty distribution (chemicals a strong plus, but not required)
• Comfort managing logistics and domestic freight via brokers and carriers
• Strong organizational skills, attention to detail, and follow-through
• Confidence to professionally push back on sales when needed to protect operations and customers
• Ability to work on-site in the Fullerton, CA area

Nice-to-haves:

• Experience in chemical distribution
• ERP exposure (Datacor / Chempax or similar systems)
• Familiarity with SDS, CAS numbers, and regulated products
• Google Workspace experience (Sheets, Docs, Gmail)

Why is this role different

• This is a judgment role , not a script-driven CSR position
• You’ll be trusted to manage priorities, not just process transactions
• The team values accountability, teamwork, and clear communication
• Office culture is collaborative, professional, and energetic

Compensation & details

• Competitive hourly compensation aligned with experience
• Full-time, on-site role
• Strong benefits and long-term stability with a well-established firm

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