Job Description

Military OneSource Program

Supporting Those Who Serve

This fully remote role offers the opportunity to make a meaningful difference in the lives of U.S. military Service members and their families. As part of the Military OneSource Program , you’ll provide compassionate, professional, and timely support around non-medical counseling, work/life challenges, and critical resources—helping families navigate some of life’s most complex moments.

Provide assistance, referrals, consultation, and resources related to Non-Medical Counseling (NMC), Employee Assistance Programs (EAP), and work/life issues
Conduct comprehensive needs assessments to support first-call resolution whenever possible
Educate callers on available programs and specialty services while promoting appropriate resources
Confidently identify and manage high-risk or crisis situations , following established protocols
De-escalate complex or emotionally charged calls with professionalism, empathy, and sound judgment
Navigate systems and resources to resolve multifaceted concerns efficiently
Maintain detailed and accurate documentation in the Case Management System (CMS)
Complete assigned call follow-ups, reporting, and quality assurance tasks
Deliver exceptional customer service while maintaining sensitivity, compassion, and respect
Demonstrate strong understanding of military culture , including addressing Service members by rank and acknowledging their service
Collaborate with your team to complete all required compliance, certification, and annual training requirements (ECA, Cyber Awareness, PII, etc.)

What We’re Looking For

Required Qualifications

BACHELORS OR MASTERS degree in Social Work, Family Therapy, Counseling, or a related human services field
1-2 years of relevant post-graduate experience in counseling, social work, or mental health services
U.S. Citizenship (required)
Ability to obtain a Tier 2 Suitability Public Trust clearance

Shifts Available (Availability might change):

MTuSaSu 11:30am-10:30pm

4x10 MTuFSa 11:30am-10:30pm

TuWThFSa 3pm-11:30pm

4x10 WThFSa 1pm-12:00am

4x10WThFSa 11:39am-10:30pm

4x10 MThFSa 11:30am-10:30pm

TuWThFSa 10am-6:30pm

Job Tags

Shift work

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