Cloud Support Agent Job at Vets Hired, Reston, VA

ZXoyU3M2ckszSjhSeFJkOFBzcU1JWC9mTGc9PQ==
  • Vets Hired
  • Reston, VA

Job Description

Job Summary

Provides frontline technical support to customers by troubleshooting infrastructure issues, resolving technical and billing inquiries, and ensuring high levels of customer satisfaction. Works closely with internal teams to maintain system reliability, improve processes, and enhance the overall customer experience in a 24/7 support environment.

Essential Duties & Responsibilities

  • Serves as the first point of contact for customers through multiple support channels
  • Troubleshoots technical issues related to cloud infrastructure and systems
  • Researches, resolves, and escalates customer issues with urgency
  • Ensures system availability and works to quickly restore services when disruptions occur
  • Communicates effectively with customers to understand issues and provide solutions
  • Collaborates with internal teams to improve support processes and customer experience
  • Maintains and improves technical knowledge through training and continuous learning
  • Identifies opportunities to enhance workflows and operational efficiency

Minimum Requirements

  • Minimum 3+ years of experience in technical customer support
  • Strong troubleshooting and analytical problem-solving skills
  • Experience with ticketing systems (e.g., ServiceNow, Zendesk)
  • Knowledge of Linux and Windows server environments
  • Experience with virtualization technologies (e.g., VMware, Hyper-V)
  • Understanding of networking concepts (OSI model, ports, protocols)
  • Familiarity with operating systems, command-line tools, and control panels (e.g., cPanel, Plesk)
  • Relevant certifications (e.g., CompTIA, LPI) preferred
  • Strong written and verbal communication skills

Job Tags

Similar Jobs

Seven Stars Bakery LLC

KEYHOLDER Job at Seven Stars Bakery LLC

About the Role: As a Keyholder, you will play a crucial role in the daily operations of our store, ensuring that it runs smoothly and efficiently. Your primary responsibility will be to oversee the opening and closing procedures, maintaining security and safety protocols...

Helen Ross McNabb Center

Blount Substance Use Treatment Residential Couns Job at Helen Ross McNabb Center

 ...disorders, providing residential co-occurring treatment. The program operates 24 hours a day, seven days a week, 365 days a year....  ...Technical Competency : This position requires the use of basic computer/electronic skills. Must be knowledgeable and able to utilize... 

Contract Lumber

Structural Designer needed in The Great State of Georgia Job at Contract Lumber

Structural Designer Pay Range: Negotiable based on experience. Location: Flowery Branch, GA. (Full time, on-site). Contract Lumber strives to build strategic alliances with our builder customers in an effort to maximize their efficiency and profitability. We conduct...

Lilac Learning Center

Seeking Special Education Teacher - looking for the Special Someone to lead a group of Special Kids Job at Lilac Learning Center

We are seeking a passionate and dedicated Special Education Teacher who is interested in developing the special curricular trajectory and goal management for each student as well as overseeing and training staff to the students goal procedures while rr to the Site Director...

Valitana LLC

Junior Full Stack Developer Job at Valitana LLC

 ...About Valitana Valitana is a rapid growing FinTech startup providing cutting-edge SaaS solutions for institutional investors. Founded in 2017, our platforms have advanced financial analysis, trade flow, and portfolio management tools. Valitana provides robust, intuitive...